Welcome to LA PINTA CRUISES (halongbaylapintacruise.com). Please read our updated Terms & Conditions carefully as they constitute a legal agreement between you and us. These terms apply to all our services, whether directly or indirectly made available to you. By accessing, browsing or using our website, or making a reservation, you agree to be bound by these Terms & Conditions.
Our prices are quoted in United States Dollars ($) and are subject to change. Prices for tours are usually per person, unless otherwise stated. We reserve the right to modify the prices due to circumstances beyond our control, which may increase the cost of the services we provide. The price is guaranteed only upon full payment.
Bookings can be made online through our website or in person at our office. Our contact details are as follows:
La Pinta Cruises Team – Ha Thanh Travelmate CO. LTD
To ensure our services, we always require our customers to make full payment for the services they choose to book with us. In certain special cases (such as package tours, large group tours, etc.), we may accept a deposit of 30% – 50% of the total amount. You will need to settle the remaining amount no later than 2 days prior to your departure date.
We accept various payment methods, but we strongly encourage our customers to make direct payments on our website. When you successfully complete a payment on our website, your booking will be instantly updated in our system, and our system will automatically send you and the designated booking personnel an email. This ensures that your booking receives the best care from us.
Furthermore, all bookings made on our website are processed through OnePAY, Vietnam’s leading international payment gateway. This guarantees the security of your payment and allows us to easily issue refunds in case of any unforeseen issues.
Additionally, although not encouraged, we also accept some alternative payment methods as follows:
- Credit Card: Through POS machine when we meet directly in Hanoi.
- Bank Transfer: You can pay through bank transfer. For our bank account details, please contact us for more details.
- Cash: You can pay by cash at our office in Hanoi or at your hotel. With this payment method, we only accept payment in USD or VND.
- Transferring money from Vietnam to another country can be challenging. For all payment methods not processed through the OnePAY gateway, we may encounter difficulties in processing refunds for you in certain special cases.
- Additional fees may apply if you choose to pay by credit card. Your bank/card issuer or other payment service providers may impose processing fees or currency conversion fees unrelated to our company.
4. Final Payment
Final payment can be made upon your arrival in Hanoi, and we accept both cash and credit cards.
5. Cancellations and Refunds
Our cancellation policy is clearly outlined within each tour or itinerary under the “POLICIES & OTHER INFORMATION” tab. If you do not see the “POLICIES & OTHER INFORMATION” tab in any tour or itinerary, the following general cancellation policy will apply:
Cancellation by customer will be charged as follows:
- More than 30 days before arrival: 0% of total tour price.
- Within 15 days to 30 days before arrival: 10% of total tour price.
- Within 7 days to 15 days before starting time: 50% of total tour price.
- Within 2 days to 7 days before starting time: 75% of total tour price.
- Within 2 days before starting time: 100% of total tour price.
In the event of cancellation by the provider due to circumstances beyond our control, such as government restrictions, weather conditions, or natural disasters:
- Customers will receive a refund based on specific conditions. If the tour has not yet commenced, you will receive a full refund. If the tour is already in progress, a partial refund will be issued, depending on the services you have used or those that could not be completed.
- No refunds or exchanges will be offered for accommodations, meals, tours, transportation, or any other services included in the tour price but not utilized by tour members.
NOTE: All our cancellation policies, clearly described on our website, can be adjusted in favor of the customers if they provide early notice. We always strive to ensure the maximum possible benefits for our customers in any case of tour cancellation.
6. Special Requests
Please let us know at the time of booking if you have any special requests or needs, such as disability access, specific dietary requirements, or ground-floor accommodation. While we will try to accommodate your requests, we cannot guarantee that we will be able to meet all needs.
7. Liability and Insurance
We will do everything possible to ensure your safety and enjoyment during your trip. However, we are not liable for any loss, injury or damage sustained by passengers incurred due to delays, accidents, natural disasters, political actions or unrest. Passengers are required to have full travel insurance. Airline schedules and local conditions may affect accommodation and itineraries, and we will do our best to provide suitable alternatives of similar value. Participation in any tour implies full agreement to these conditions by all parties involved.
We will confirm your booking by email within one working day. In case immediate confirmation is not possible, we will inform you of the booking status at the time of reservation.
We occasionally take photos during our tours for use in promotional material. Unless you advise us otherwise, you consent to such use of your photographic/video likeness. If you do not wish to have your image used, please inform our tour guide at the start of your tour.
10. Intellectual Property Rights
The content and materials contained on halongbaylapintacruise.com, including but not limited to text, graphics, logos, images, and software, are owned by or licensed to halongbaylapintacruise.com and are protected by copyright and other intellectual property laws. You may not reproduce, modify, distribute, publish, transmit, sell, create derivative works or exploit any part of the website without our prior written consent.
11. Termination of Use
We reserve the right to terminate or suspend your access to all or part of the website at any time, without notice, for any reason, including but not limited to a breach of these Terms & Conditions or any illegal or unauthorized use of the website.
12. Governing Law
These Terms & Conditions shall be governed by and construed in accordance with the laws of Vietnam, and any disputes arising from or related to these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts of Vietnam.
If any provision of these Terms & Conditions is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect.
The failure by us to enforce any right or provision under these Terms & Conditions shall not constitute a waiver of such right or provision.
15. Entire Agreement
These Terms & Conditions constitute the entire agreement between you and halongbaylapintacruise.com with respect to your use of the website and the services offered by us.
By using our website and making a reservation, you agree to be bound by these Terms & Conditions. It is your responsibility to check these Terms & Conditions regularly for any updates or changes. If you do not agree to these Terms & Conditions, please do not use our website or make a reservation with us.